Algeria AgencyInfrastructure
IPBX / VoIP
A phone system that stops losing calls: queueing, transfer, diversion and a log — with quality that depends on your network rather than on luck.
Most businesses lose calls without knowing it. An engaged line, a handset ringing in an empty office, an out-of-hours call that leaves no trace: each one is a customer who tried and will call a competitor.
An internal phone system fixes that with simple mechanisms: a queue instead of an engaged tone, a ring that moves on after a few seconds, an out-of-hours diversion, and a log showing missed calls. That last point is often the most revealing: most businesses discover a volume they never suspected.
Quality, meanwhile, depends entirely on the network. Voice tolerates packet loss and latency badly, far worse than a download does. That is why we deal with traffic priority and separation of uses before discussing telephone equipment.
We will also tell you when it is not needed. A four-person business with one number and few calls does not need a phone system; it needs a properly configured diversion, which costs a great deal less.
What we usually find
- Your customers hit an engaged tone and call a competitor.
- Nobody knows how many calls were missed yesterday.
- Transferring a call means hanging up and calling another handset.
- You have no record of who called outside office hours.
What changes
Missed calls become visible
A log shows what you were losing unknowingly, which is often the most useful result of the installation.
No more engaged tone
Queueing, roll-over to another handset and diversion: a caller is handled rather than rejected.
Quality that holds
Traffic priority set on the network, because voice is the first thing to suffer on a loaded link.
What you get
Internal phone system
Greeting, queue, hunt groups and automatic roll-over after a few rings.
Transfers and diversions
To a handset, a mobile or voicemail, according to time of day and availability.
Call log
Received, missed, duration and time. It is what turns an impression into a number.
Hours and messages
A different message and behaviour by hour and day, rather than a phone ringing into an empty room.
Network quality of service
Priority given to voice over other traffic, without which quality depends on what the next office is doing.
Handsets and mobiles
Desk phones, desktop software or a mobile app, according to who has to be reachable and where.
Is this the right fit for you?
This is for you if
- You receive enough calls to be missing some.
- Several people need to be able to answer the same number.
- You want to know how many calls you actually lose.
This is not for you if
- There are two of you and three calls a day. A well-set diversion is enough.
- Your connection is unstable and cannot be improved. Voice will suffer, and we will say so first.
- You want to replace a human greeting with a voice menu. Customers tolerate it badly.
What we commit to
The network before the phone
We do not deliver a phone system onto a network that cannot carry voice. We say so before selling the equipment.
The log belongs to you
Missed calls included. It is the most useful data and the thing few systems show clearly.
We say when it is not worth it
For a small organisation, a properly configured diversion costs a fraction and solves the same problem.
Voice over IP in the local context
Link quality decides everything. A connection sufficient for browsing may be insufficient for voice, because voice tolerates latency and loss badly while a download absorbs them unnoticed. We measure before proposing, and we plan a fallback to the mobile network where the link is uncertain.
Power cuts are the other constraint. A phone system with no backup power cuts the telephone at the same moment as the electricity, precisely when your customers are trying to find out whether you are open. A UPS on the telephony equipment matters as much as one on the server.
Finally, a significant share of missed calls concern hours when nobody is there. A clear message stating when to call back, rather than an endlessly ringing phone, recovers some of those contacts — and it is the cheapest setting in the whole installation.
Frequently asked questions
Do we have to change our number?
Not necessarily. Keeping it depends on your operator and your line type, and we check that before proposing anything.
Will the quality be good?
It depends on your link and on traffic priority. We measure first, and we tell you plainly if your connection cannot carry voice properly.
What happens during an outage?
We configure an automatic diversion to mobiles. Without it, a power or connection failure cuts the phone at the worst moment.
Do we need special handsets?
Often yes for desk positions, but a mobile app or desktop software is enough for many uses. We choose according to who has to be reachable and where.
Can calls be recorded?
Technically yes. It requires informing callers and deciding who can listen to what, and we deal with both before enabling it.
Does this reduce the phone bill?
Sometimes, depending on your volumes and your operator. We do not present it as the main argument: the real gain is usually the calls you stop losing.
How to start
Tell us how many calls you receive a day, how many people need to be able to answer, and what happens outside hours.
We measure your link and come back with what the network allows, what would need fixing first, and the arrangement we would install.
What we have written on this subject
Telephony: the number is the asset, not the system
Your customers know a number, not a piece of equipment. Everything decided here has to protect that number and what happens when somebody dials it.The call nobody took: counting what no longer rings
A missed call is the only lost customer that leaves a trace. How to count them in fifteen minutes, and what really produces them.Voice agent: the thirty-second test
A voice agent does not replace your switchboard. It takes the calls nobody takes — and only the ones that fit in thirty seconds.A voice agent in service: what you will not hear unless you listen
A voice agent dashboard is filled in by the agent itself. The only reliable instrument is an hour of listening a week.
Let us talk about your project
A free audit, no commitment: we look at your online presence and tell you what is holding it back.
- The network before the phone
- The log belongs to you
- We say when it is not worth it