Infrastructure
IT equipment repair
Diagnose, say honestly whether repair is worth it, and recover your data before anything else.
The first question about failed hardware is not "can it be repaired" but "should it be". A five-year-old machine whose board has to be imported costs more to bring back into service than to replace, and saying so straight away saves you as much money as time.
So we start with a diagnosis and a frank answer: repairable here, repairable but not worth it, or beyond repair. A supplier who promises to repair everything brought in mainly bills for the time spent trying.
Before any intervention, we deal with the data. A disk showing signs of failure has to be copied before anything is attempted on it, because a repair attempt can render it permanently unreadable. It is the step that haste removes most often.
Finally, a failure that recurs is not a failure. Three burnt power supplies on the same machine do not call for a fourth power supply, they call for looking at the wall socket. We look for the cause rather than re-invoicing the symptom.
What we usually find
- A machine has failed and you do not know whether to repair or replace it.
- Your data is on a disk that has been making noise for a week.
- The same equipment has failed for the third time.
- A repairer kept your hardware for three weeks with no diagnosis.
What changes
A frank, fast answer
Repairable, repairable but not worth it, or beyond repair — said in days rather than after three weeks of attempts.
Your data first
Copied before any attempt, because a failed repair can render a disk permanently unreadable.
The cause rather than the symptom
A failure recurring three times is dealt with at source, not repaired a fourth time.
What you get
A costed diagnosis
What has failed, what the repair costs, and what replacement would cost — all three together.
Backup first
Data copied before any intervention on suspect media, without exception.
Repair when it is worth it
Components replaced where the part is available locally and the arithmetic works.
Data recovery
From damaged media, with an honest assessment of the odds before committing to anything.
Looking for the cause
Power, heat, dust, surges: what makes the same equipment fail three times.
Continuity option
A replacement machine during the work, when the downtime would cost you more than the repair.
Is this the right fit for you?
This is for you if
- You have failed hardware and want to know whether it is worth repairing.
- Important data sits on media showing signs of failure.
- The same equipment fails regularly and nobody has looked for why.
This is not for you if
- You want obsolete hardware repaired at any cost. We will tell you when it makes no sense.
- You want the cheapest repair with no regard for data. We copy first.
- The hardware is under a manufacturer warranty enforceable here. Use it; we will help prepare the claim.
What we commit to
Data before repair
We copy what can be copied before any attempt. A repair that destroys the data has failed even if the machine boots.
We say when not to repair
With the replacement cost alongside. Billing a repair that is not worth its price is easy and dishonest.
A diagnosis in days, not weeks
We give you an answer quickly. Keeping hardware with no news is a practice we refuse.
Why a failure costs more here
Supply lead time is the dominant factor. A locally available part is changed the same day; the same part imported takes weeks and turns an incident into a stoppage. That is why we advise keeping a spare device rather than relying on a supplier’s speed.
Power explains a large share of the failures we see. Repeated outages, brief drops and surges damage power supplies and corrupt disks. A properly sized UPS costs less than one repair and prevents the next ones.
Heat and dust are the third factor, and widely underestimated. A machine placed on the floor in a poorly ventilated room accumulates dust and overheats, which shortens its life by years. Moving and cleaning it costs less than a component.
Frequently asked questions
How long does a diagnosis take?
Quickly, usually one to two days. The timeline after that depends on part availability, and we tell you before you decide.
Can you recover data from a dead disk?
Sometimes. We assess the odds before committing to any cost, and we tell you plainly when the probability is low rather than billing an attempt.
Repair or replace?
We give you both figures, plus the lead time for each. A replacement available immediately often beats a cheaper repair that would take three weeks.
Do you repair printers and servers?
Depending on the hardware and parts availability. When it is outside our competence we point you to somebody rather than trying.
Is repaired hardware guaranteed?
The replaced part is, on the terms we set out for you. The rest of the machine is not, and we say so clearly.
Why does the same failure recur?
Almost always because of an external factor: electricity, heat, dust. That is why we look at the environment rather than only at the device.
How to start
Tell us what hardware has failed, since when, and whether important data is on it.
We diagnose and come back with three numbers: cost of repair, cost of replacement, and the lead time for each.
What we have written on this subject
Repair: the decision is about days, not dinars
The one-third rule settles the easy half. The real question is how many days the machine will be gone, and what the person does meanwhile.The machine you do not repair: wiping, reselling, scrapping
A dead machine leaves the building with its disk. What has to come out first, what it is still worth, and why the cupboard costs more than the skip.Buying IT equipment: what decides is not the spec sheet
Two machines with identical specifications are not worth the same here. What decides is the applicable warranty and the number of different models.
Let us talk about your project
A free audit, no commitment: we look at your online presence and tell you what is holding it back.
- Data before repair
- We say when not to repair
- A diagnosis in days, not weeks