IT & infrastructure
The mains before the UPS: earth, circuit and heat
A UPS fixes neither a missing earth, nor a shared circuit, nor the heat that follows an outage. What damages equipment upstream of it, and how to check.
The companion article gives electricity a section and settles the right question inside it: a UPS exists to give a machine time to shut down cleanly, not to work through an outage.
We are not reopening that conclusion. What follows is what sits **upstream** of that box, and what the box does not fix: the quality of the voltage, the earth, and the heat that arrives when the power comes back.
Those three share a property that makes them invisible. None of them stops anything on the day it happens. They damage slowly, and the failure shows up months later as a dead power supply, a disk that gives out, or a network port that will not light again.
It is also why this article carries no figure, and section 1 says why in a sentence: the failure is recorded, its cause is recorded nowhere, and nobody can join the two across eighteen months.
What a UPS does not do
A UPS does two things very well: it supplies power for a few minutes, and it tells the machine to shut down. On many models it does a third, which is to correct a voltage that is slightly too high or too low.
What it does not do is a longer list, and it is this page’s material. It does not create an earth that does not exist. It does not separate your equipment from the air conditioner on the same circuit. It cools nothing. And it protects nothing that is not plugged into it, which is almost always half the installation.
The consequence is an observation we make regularly and that surprises people: a business with a decent UPS loses equipment exactly like a business with none, because what is damaging its equipment is not what the UPS protects against.
So this page reads in the following order, which is the order of increasing cost. The earth, which is checked for the price of a socket tester. The circuit, which an electrician settles for a few thousand dinars. The heat, which is a question of space and ventilation. And only then the question of runtime, which is the only one of the four that really costs.
A word on where all this sits in the pillar: the neighbouring article ranks infrastructure failures and says that what fails is almost never the disk. What follows is one of the reasons that is true, and the easiest to correct.
Why this page carries no figure
We put this explanation in the second section rather than in a footnote, because it describes exactly the mechanism that makes this subject hard to write about.
A power supply that dies is perfectly recorded. The supplier notes it as a hardware failure, the warranty registers it, the accounts write the replacement line, and the technician who changed it remembers. The data exists and it is clean.
The electrical event that damaged it is recorded nowhere. Nobody measures the voltage at the back of a room at three in the morning, no meter keeps the sags, and the outage eighteen months ago left no written trace at your end.
So there is nothing to join. The failures are counted, the causes are not, and the interval between them is too long for memory to do the work. A published figure on "the percentage of hardware failures caused by power quality" would be an attribution made after the fact by somebody who does not hold both halves.
What you can obtain instead is the missing half, at your own address, for very little: a socket tester for the earth, and a voltage recorder left in place for a week. It is the only place in the world where the two halves can be brought together, and it is what the next section asks for.
The earth: the commonest fault and the least looked for
The earth connection is the subject where the gap between importance and attention is widest in this whole pillar. It is also the quickest to check.
A socket tester costs a few hundred dinars, plugs into a socket, and lights a combination of indicators telling you whether there is an earth, whether the wires are reversed, or whether something is missing. The test takes three seconds per socket and requires no particular skill.
What a missing earth produces does not look like an electrical problem, and that is what makes it hard to catch. A metal case that tingles slightly when touched. Network ports dying one by one on a switch, for no reason. Unexplained restarts. And, in the case that costs the most, equipment that does not survive a thunderstorm.
The distinction that matters, and it explains why a tester is not always enough: an earth can be present and bad. The wire exists, the light comes on, and the resistance to ground is too high to discharge anything. That shows up only with a measuring instrument, at an electrician’s hands, and is asked for once.
Deal with this point before buying any protection. A UPS, a surge arrester and a "protected" power strip all discharge to earth: without one they are decorative objects, and the surge arrester most completely of all — it has literally nowhere to send what it catches.
The shared circuit: the air conditioner, the pump, the kettle
The second cause is a matter of neighbours. The IT equipment is on the same circuit as appliances that draw a great deal of current at once when they start.
The air conditioner leads the list and is the commonest, because it is nearly always installed after everything else and plugged in wherever there was a socket. Then come the pump, the compressor, the goods lift, the professional coffee machine, and in a workshop anything that heats or welds.
What that neighbourhood produces is a voltage sag at every start, several times an hour in summer. A machine does not switch off for that; its power supply absorbs it, and it absorbs a finite number of them.
The symptom that should put you on this trail is a fault with a timetable. A workstation restarting in the afternoon and never in the morning; a UPS switching to battery several times a day with no outage at all — that last sign is the most reliable of all, and anybody can see it, free, by looking at the device.
The correction is a dedicated circuit from the board to the equipment room, with its own breaker. It is a few hours of an electrician and a few metres of cable; it is the most profitable spend on this page, and it is the only one whose effect is immediate and measurable — the UPS transfers stop the same day.
Shutting down cleanly or carrying on: two different purchases
The neighbouring article says a UPS is for shutting down cleanly, and that is right. We add what it does not say: most owners who buy one want to keep working, and that is neither the same device nor the same budget.
Shutting down cleanly needs two to five minutes of runtime, and a modest UPS covers it. Carrying on taking payment through an hour’s outage needs ten to twenty times that reserve, and the price does not follow a straight line.
The calculation is done the opposite way round from how everybody does it, and it is the only numbered advice on this page. Do not start from the device: start from the list of what has to stay on, add up the real consumption printed on the back of each item, then look for a UPS that holds the wanted duration **at that load** — not at the maximum load on the box.
Two classic traps in that list. The first is the monitor, often forgotten and rarely negligible. The second costs more: the till or the payment terminal is no use at all if the operator’s box and the switch are not on the same protection, which is the case in nearly every installation we open.
And one thing never to plug into a UPS, because we see it every year: an air conditioner, a fan heater or a laser printer. They draw several times what the device can supply at start-up, and the result is a protection that cuts out at precisely the moment it was meant to work.
The battery dies in silence: how to hear it
The neighbouring article says a battery has a life of a few years and dies without signalling. Here is the routine that turns that sentence into something you will know.
Write the commissioning date on the front of the device in marker pen, the day you install it. That ten-second act is what is missing everywhere: without it the question "since when?" never has an answer and the decision to replace is never taken.
Do not rely on the self-test. Most units run one at start-up and it verifies that the battery exists and produces a voltage — not that it holds a load for eight minutes. A dead battery passes the self-test.
The test that is worth something takes five minutes, once a year, on a Saturday morning: with the usual load connected, unplug the UPS from the wall and see how long it lasts before it starts beeping. Write the figure next to the date. Three minutes in year one, two minutes in year three, forty seconds in year five — that is the curve, and it is visible only if somebody writes it down.
Two details that extend useful life for nothing: a battery hates heat as much as the equipment it protects, so a UPS pushed against an exposed wall or into a closed cupboard degrades twice as fast. And a UPS left unplugged for several weeks — over a holiday, after a move — runs its reserve to the bottom and permanently damages its battery.
The generator, and the twenty seconds
A generator is a serious answer to long outages and it creates a problem many discover after installation: it does not start instantly.
Between the outage and the moment the generator supplies stable power there is an interval running from a few seconds to a minute depending on the equipment and the season. During that interval, everything without a reserve stops exactly as though there were no generator at all.
The conclusion is counter-intuitive and worth holding: a generator does not replace a UPS, it completes it. The UPS covers the starting gap, the generator covers the duration. A business that installs a generator and removes its UPSs has bought an expensive machine in order to go on crashing its servers.
The second subject is maintenance, and it is the one that decides everything: a generator is started once a month off-load, for a few minutes, and its fuel ages. A generator not started for eighteen months will not start on the day it is needed either, and that is this equipment’s commonest failure — more common than any mechanical one.
Write the date of the last start on the machine, as for the battery. It is the same rule and it fails in the same place: what is not written on the object is checked by nobody.
The heat that follows the outage
Here is the consequence nobody anticipates and that damages the most equipment in this country: when the power goes, the air conditioning goes with it, and the protected equipment keeps running in a room that is warming up.
The situation is worst in exactly the case where people believe they have done well. The server is on a UPS, so it keeps generating heat; the air conditioner is not, because it must not be; and the equipment room is often a windowless space chosen for its security.
The practical rule fits in a sentence: if the outage runs past a few minutes in summer, shutting down cleanly beats carrying on. That is the reverse of the reflex, which is why the card in the next section has to be written calmly rather than decided in the dark.
Three things reduce the problem at no cost. Not locking the equipment room during an outage, or deciding in advance who can open it. Not stacking equipment with no space between units. And never siting an equipment room against a south-facing wall, which is decided once and never recovered.
One sign to watch for when the power returns, because it announces future failures: equipment that has overheated usually restarts normally. What has been damaged is the disk and the power supply, and that shows up weeks later — which is section 1’s mechanism again, on a shorter delay.
The shutdown order and the start-up order
A ten-line card, laminated, hung in the equipment room. It is the cheapest deliverable on this page and the one used most often.
On shutdown the order runs from the users towards the data: workstations, then applications, then servers, then storage, then the network, then the UPS itself. The principle is that you never switch off a data store while something is writing to it.
On start-up the order is exactly reversed, and it is the one everybody gets wrong: the network first, then storage, then servers, then workstations. A server powered up before its storage boots believing its data does not exist, and depending on the case it refuses to start or starts in a state that has to be repaired.
Add a waiting instruction between steps — one minute is enough — and a line saying who to call if something does not come back. Those two lines avoid the situation where one person, alone on a Sunday, powers everything up at once and spends the day working out why nothing works.
The card is written once and read aloud the first time it is used. It is the same act as rehearsing a line switchover or a restore: a procedure never executed is a hypothesis, and this one gets executed for real two or three times a year without anybody having to arrange it.
The extension, the power strip and the load nobody added up
The least technical part of this page is also the only one carrying a physical risk, and it should be said plainly: the installations we open regularly contain a power strip plugged into a power strip, under a desk, with six devices on it.
The rule is short. A power strip plugs into a wall, never into another power strip. Coiled extension leads get hot and are unwound before use. And a strip under a rug, behind a cabinet or in a box is a strip that can shed no heat at all.
The addition nobody does is of the consumptions. A workstation, a monitor, a UPS, a laser printer and a fan heater on the same strip go well past what it is designed to carry — and it is the fan heater that, on its own, draws more than all the rest together.
The sign that should prompt action the same day is simple and needs no instrument: a socket, a plug or a block that is warm to the touch. A sound electrical contact does not get warm. A warm socket is a contact in the process of degrading, and it never improves on its own.
This paragraph is not about IT and we own that. It is the one place in this entire pillar where the consequence of a fault is not a day of stoppage but the beginning of a fire, and an article about electricity that skipped it would be an incomplete article.
What to ask an electrician for, in three lines
Most of the above is settled in half a day of an electrician’s time, and the difficulty is not getting it done: it is asking in terms that produce the right work.
First line: measure the resistance of the equipment room’s earth and give me the value in writing. The important words are "give me the value" — without them the usual answer is "the earth is fine", which is not a measurement and cannot be compared next year.
Second line: run a dedicated circuit from the board to the equipment room, with its own breaker, and put nothing else on it. Specify "nothing else" and check afterwards, because the new circuit is the most tempting one in the building for the next appliance.
Third line: label the board. Every breaker carries the name of what it cuts, legibly written. That looks incidental until the day somebody has to isolate one room and cuts the server, which is exactly how a minor incident becomes a day of stoppage.
And one further request if the budget allows: a voltage recorder left for a week on the equipment room’s circuit. It is section 2’s measurement, the only one that produces your missing half, and it hires cheaply for a few days.
What we do, and what we refuse to do
What we refuse first: installing a UPS or a surge arrester on premises whose earth has not been checked. That is not a precaution on principle — those devices discharge to earth, and fitted without one they are sold for a protection they cannot deliver.
We also refuse to size a runtime without a written list of what has to stay on, approved by whoever decides. Without that list the sizing rests on a conversation, and a conversation costs three times too much or not enough, never the right figure.
And we refuse to sell the replacement of a dead device without having looked for what killed it, when two units of the same type have died in the same year. Replacing without looking is comfortable for us: the third replacement arrives by itself.
What we do fits in half a day: the earth test on every socket in the room, the load addition, the shutdown and start-up card written with your people, the dates marked on the UPS and the generator, and section 10’s three lines drafted for your electrician.
And one thing to do this week without us, for a few hundred dinars: buy a socket tester and walk your sockets. You will know in ten minutes whether the protection you have already paid for has anywhere to send what it catches.
Frequently asked questions
We have a UPS. Is that enough?
For what a UPS does, yes: it gives the machine time to shut down cleanly. It does not create an earth, does not separate your equipment from the air conditioner on the same circuit, cools nothing, and protects nothing that is not plugged into it — which is almost always half the installation. That is why a business with one sometimes loses equipment like a business without.
How do we check the earth?
A socket tester costs a few hundred dinars, plugs in, and lights a combination of indicators in three seconds. It tells you whether there is an earth and whether the wires are reversed. It does not tell you whether the earth is *good*: too high a resistance to ground leaves the light on and discharges nothing, and that needs an electrician’s measurement — asked for once, with the value in writing.
Our UPS switches to battery several times a day with no outage. Is that serious?
It is the most reliable sign on this page and it is free to observe. It nearly always indicates a voltage sag caused by a large appliance on the same circuit — an air conditioner, a pump, a compressor. The correction is a dedicated circuit from the board, a few hours of an electrician, and the effect is immediate: the transfers stop the same day.
Should we shut down during a long summer outage?
Yes, and it is the reverse of the reflex. When the power goes the air conditioning goes with it while the equipment on the UPS keeps generating heat, often in a windowless room. Past a few minutes in summer, a clean shutdown beats carrying on — and what the heat damages is not visible when the power returns but weeks later.
Does a generator replace the UPS?
No, it completes it. Between the outage and the moment the generator supplies stable power there are seconds to a minute, and during that interval everything without a reserve stops as though there were no generator. The UPS covers the starting gap, the generator covers the duration. And start the generator once a month: a generator never started is this equipment’s commonest failure.
How do we know the UPS battery is still good?
Not from the self-test, which checks that the battery exists and produces a voltage, not that it holds a load — a dead battery passes it. The useful test takes five minutes once a year: with the usual load connected, unplug the unit from the wall and note how long it lasts. Write the figure next to the commissioning date, marked in pen on the front.
Where we come in
A socket tester costs a few hundred dinars and answers in ten minutes. Most premises fail that test, and their owners believe they are protected.
- We test all of them, including the outlets nobody ever plugs into.
- We do the arithmetic with you before discussing any runtime at all.
- We look for what killed a device before proposing its replacement.
On an unsound earth a UPS protects nothing: do not buy one until the test passes, from us or from anybody.
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