Answers to the questions we are asked

Online, at any time: choose a specialty or a doctor, then a slot. You receive a confirmation and a reminder the day before. Reception can also book for you on site.

Yes. From your patient space you can manage appointments for your children or a parent linked to your account.

The link in your confirmation lets you move or cancel it in two clicks. Please do so as early as you can: the freed slot is offered to patients on the waiting list.

The orientation tool asks a few questions and suggests the right specialty and how soon to be seen. It does not diagnose, and if a warning sign appears it sends you to emergencies.

Our indicative prices are published, and the estimator works out what is left for you to pay depending on your fund and your complementary plan. For an operation or a birth, ask for a quote.

Partly: the fund reimburses a percentage of its reference tariff, which is far below a private clinic’s prices. Show your Chifa card and we prepare the claim form.

With third-party payment your employer pays its share directly: you pay only your own share at reception, on presenting your proof of cover.

Cash, CIB card, Edahabia card and online payment. A deposit is asked at admission for a planned hospital stay.

Most the same day, some within twenty-four to forty-eight hours. They are published in your patient space once the biologist has validated them.

Each value is shown with its reference range and an explanation of what the test measures. What it means for you is for your doctor to say: book an appointment to talk it over.

Yes. From your space you can share a result or an image with a doctor, and withdraw that access whenever you like.

A link and a one-time code are given to you when the sample is taken. They open that one result only.

Yes, twenty-four hours a day, every day of the year, with its own entrance and a drop-off point.

Chest pain, difficulty breathing, loss of consciousness, weakness on one side of the body, heavy bleeding: call the emergency services at once. The numbers are on the emergency page.

Patients are seen in order of urgency, not of arrival. A nurse assesses every patient as soon as they arrive.

As early as you can, and by the seventh month at the latest, by completing the online pre-admission.

Yes, from 8 am to 9 pm, and overnight in a suite, where there is a companion bed.

An anaesthetist is on site day and night. The epidural is discussed during follow-up, at the anaesthesia consultation.

At your appointment time you join the room from your phone or computer. A camera and microphone check is offered beforehand.

If the doctor thinks it useful, the prescription is placed in your patient space with a verification code for the pharmacy.

No. Follow-up, reading results or renewing a treatment suit it well; a first clinical examination usually happens in person.

The doctors who look after you, and the nursing team during a hospital stay. Reception sees administrative information only.

Yes. Every access is logged, and you can see the access log in your patient space.

Under Algerian law on the protection of personal data, your health data is treated as sensitive: access is limited, logged and justified.