A demonstration designed by Algeria Agency. Khatt does not exist: the company, its hubs, agencies, vehicles, characters, sellers, customers, parcels and reviews are fictional. Tariffs are indicative, no number can be dialled, no position is anyone’s real one, and nothing is collected, delivered or sent.
Designed by Algeria AgencySellers’ journal
Practical guides for online sellers in Algeria: Ramadan and Eid, packing, the stop-desk, the South and refused orders.
The holy month moves orders to the evening and shortens the delivery day. Here is how to organise your shipments so customers get their parcels on time, without your couriers racing the clock before iftar.
Before each Eid the network handles far more parcels in ten days than usual. The sellers who come through best decided everything three weeks ahead: stock, order cut-off, pick-ups and the message to customers.
Between your table and your customer’s door, a parcel is lifted, set down, sorted, stacked and shaken about ten times. Here is how to pack it so it arrives the way it left, without paying more than you need to.
Collecting at an agency costs less, fails less often and suits the many customers who are not home during the day. They still need to know how it works: here is what to tell them.
The southern wilayas make up most of the country’s area and a customer base that is often poorly served. Delivering there means promising the right lead times, packing against the heat and understanding how parcels travel down.
With cash on delivery, a parcel refused at the door costs you two journeys and nothing in return. Confirming orders is the most profitable thing a seller can do to avoid it.
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