Help
How can we help?
Short articles, sorted by topic. If the answer is not there, the AI assistant looks it up for you.
- Tickets and entry
Finding, showing and transferring a ticket.3 articles - Payment
CIB, Edahabia, failed payments and receipts.2 articles - Account
Signing in, data, deletion.2 articles - Streams and replays
Virtual tickets, quality, chat.2 articles - Promoters
Going on sale, scanning, payouts.2 articles - Accessibility
Dedicated spaces, companions, screen readers.1 articles
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Tickets and entry
Why does my QR code keep changing?
It renews every thirty seconds so that a screenshot or a photo cannot be used twice. Just open the ticket in front of the door staff, even with no signal.
Transferring a ticket
In “My tickets”, choose the ticket then “Transfer”. The recipient gets it in their account; your old QR code stops working.
When should I arrive?
Doors time is on the ticket. For an arena allow thirty minutes of queueing; for a theatre, ten.
Payment
My payment failed
Your seats stay held during the countdown: try again, or use another card. Nothing is taken on a declined payment.
Getting a receipt
Every order has a downloadable receipt in your account, with the fees itemised.
Account
Signing in
On the real platform: a code by SMS or email, no password to remember. On this demo: one click on a fictional account.
Deleting my account
From your account settings. Your upcoming tickets must first be used, transferred or refunded.
Streams and replays
The picture stutters
The stream lowers its quality by itself when bandwidth drops. Close other tabs, or switch to 480p in the player.
How long does the replay last?
Seven days after the show, on the same virtual ticket.
Promoters
When do I get paid?
Every Monday, for the previous week’s sales, commission deducted, with a statement for each night.
Scanning with no signal
Open the door app before doors to load the list. Entries sync as soon as the signal returns.
Accessibility
Booking an accessible space
On the seat map, filter “Wheelchair access”. The companion’s place is added to the order for free.
Write to us
On a real platform, a form here would open a ticket answered within one working day. Tarab is a demonstration: there is no form, no inbox and nobody to reply. The AI assistant, though, really answers, from the site’s own pages.