Frequently asked questions

On the house’s own site: the flexible rate there is the same as anywhere, and the code CHANDELLE10 takes 10% off outside July and August. Candle Circle members have their own offers.

On the flexible rate, free until 24 hours before arrival; after that the first night is due. The prepaid rate, 12% cheaper, can be neither refunded nor changed. Every plan states its condition before payment, and the link in your e-mail lets you cancel yourself.

From « My booking », with the link in your confirmation e-mail: the house recalculates the rate for the new dates and shows you the difference before you confirm.

Yes. On the rooms page, the house’s façade is drawn window by window: pick yours by floor and view, then book it directly.

The room is ready at 2 pm and is vacated at noon. Leaving by 3 pm costs 5,000 DA, by 6 pm half the night. Your luggage is kept at any hour.

Every hotel in Algeria fills in a police registration form for each traveller. Online check-in lets you complete it before you come; only the front desk and the management can read it.

Of course. Up to 5 they stay free, cot included; from 6 to 12 they pay half the supplement. The Family rooms have two connecting rooms, and in summer the « Summer with the family » package includes a day in Tipaza.

Three rooms are adapted, with a level-access shower and wider doors: one Classic, one Superior and one Deluxe Bay. The lift serves every floor and the roof; the Chandelier Hall, the Moorish Salon and the terrace are step-free.

Pets are not allowed, except assistance dogs.

Yes, throughout the house, from the rooms to the roof, fast enough for a video call.

All the food is halal and there is no alcohol anywhere in the house, minibars included. The tables serve pressed juices, mocktails, teas, coffees and the house infusions.

Tell us when you book or tell your server. Every dish on the menu lists its allergens and diets (vegetarian, vegan, gluten-free, lactose-free), and the kitchen sees the alert on its screen with every order.

The tasting menu is prepared from the morning for a set number of guests. The deposit per guest, shown when you book, comes off the bill and is refunded if you cancel in time; the chef’s table, eight seats at the pass, asks a higher deposit.

No lunch service. Iftar is served at sunset on the Belvedere roof and at the Brasserie, s’hour from 11:30 pm to 2:30 am, and the Pastry Shop opens from 1 pm to 2 am. Travellers’ breakfast is still served in the room.

Yes. The Chandelier Hall divides into two halls with a cedar screen, each with its own entrance and cake table; or the men are received in the Moorish Salon or on the Orange Tree Terrace. The « Grand Wedding » package includes it.

The wedding packages include a block of ten to twenty rooms at a preferential rate, held until three or four weeks before the date. Beyond that, the code NOCES gives other guests 12% off.

On the events page, choose a salon, a package and a number of guests: the estimate appears at once. The events manager calls you back for a visit and a detailed quote. The events team works Saturday to Thursday, 9 am to 6 pm.

In three parts: 30% on signature, 40% a month before, the balance a week before. The deposit is refunded if you cancel up to 90 days before the event.

CIB and Edahabia cards, international cards, cash in dinars and bank transfer for companies. Everything is invoiced in dinars; the equivalent in euros or dollars is indicative.

Prices shown include VAT. The tourist tax, 400 DA per adult per night, is added to the bill; children under 13 are exempt. Indicative amounts.

Yes. With a company account, the room is invoiced to your company under its contract, and your extras stay on your personal bill. The invoice carries your company’s legal details.

Membership is free, from your first booking. You earn points on stays, dinners, room service, the hammam and events; four tiers, from Wax to Gold, open late check-out, upgrades and the chef’s table.

Yes: dinner for two, the grand tasting menu, a night on the bay, the Belvedere tea, the hammam ritual or an amount of your choice. Design the card, write your message, and it is sent by e-mail with a printable version. It is valid for twelve months.

The house sends a saloon with a driver (6,500 DA, up to three people) or a van (9,500 DA). Allow about 35 minutes depending on traffic. Add it to your booking or ask Chahrazed.

Yes, a guarded car park within the house’s grounds, 1,200 DA per night for travellers; it is free for seminar delegates.