Help
Frequently asked questions
Short answers to the questions that come up most. For the rest, our advisors answer in the boutiques and on WhatsApp.
Ordering and paying
Can I pay on delivery?
Yes — it is the default. We confirm the order with you before shipping it, and you pay the courier in cash.
Is my order confirmed straight away?
It is recorded straight away, then confirmed by a message or a call within the day. With no answer after three attempts, we cancel it.
Delivery
How much is delivery?
From DZD 250 to DZD 1,400 depending on the zone and the method, free from DZD 15,000 in Algiers and the major northern cities.
Do you deliver to the south?
Yes, to all 58 wilayas. In three deep-south wilayas, only home delivery is available.
Returns and exchanges
How long do I have to return a piece?
30 days after delivery, in a boutique or through the carrier, the piece unworn and tagged.
Can I exchange a size in a boutique?
Yes, in any of our four boutiques, even for an online order.
Sizes and care
How do I choose my size?
The size guide gives the body measurements; the size advisor compares yours with each piece and tells you which to take.
Do you do alterations?
In the boutiques, hems are done in 48 hours, free for Soie and Brocart members.
How do I look after an embroidered karakou?
Never in the machine. Hang it out of the light and steam it on the inside. For a stain, bring it back to the boutique.
Is my data kept?
In this demonstration, nothing you do is kept for more than 24 hours, and no real contact detail is ever asked for.